Removals questions, answered
Everything people ask us before they book. Can’t see yours? Send it on WhatsApp.
Booking and prices
How much does a removal in London cost?
It depends on how much you’re moving, floors and lifts, parking, distance, and anything that needs taking apart. You get a tailored quote before you pay. Our man and van Short Moves start from £139.
How do I get a quote?
Send us your details on WhatsApp, by text or by email. The quickest way is the “Get a tailored quote” button, which opens a message with everything we need.
How do I pay?
You pay upfront to secure your booking. We don’t take deposits or part-payments.
Can I change my date?
Yes, with at least 24 hours’ notice.
What if the move takes longer than booked?
Extra time is charged separately, at the rate shown in your quote.
Do you do one-hour jobs?
No. Our shortest booking is a two-hour Short Move.
On the day
When will you arrive?
We give you an arrival window when you book, then your exact arrival time closer to the day.
Do I need to help carry things?
No. For safety, our team does all the lifting. If an item needs two people, we send two movers.
When do I need two movers?
Stairs, lifts, hard parking or heavy items mean two movers. Bigger moves may need three. We tell you in your quote.
Is parking included?
No. Tell us where the van can park at both ends. If you need a parking suspension, apply to your council early. Our Moving in London guide explains how.
Can I ride in the van?
If there’s a free seat in the van, you can ride with your things. Ask when you book.
Do you take furniture apart and rebuild it?
Yes. Tell us what needs taking apart and we’ll include it in your quote. Some flat-pack wardrobe backboards don’t go back exactly as they came out, and we’ll tell you before we start.
Insurance and care
Are you insured?
Yes. Every move has goods in transit insurance up to £20,000 per load, covering your belongings while they’re in the van, and public liability insurance up to £2 million. If you need more cover, we can raise the limit for an extra cost.
What if something gets damaged?
It’s rare, but here’s exactly what happens:
- Before we move anything, your Move Leader walks round with you and photographs the condition of your furniture.
- Tell us within 48 hours of your move, with photos of the damage.
- We review it within 3 working days, against our photos from the day.
- We put it right. We replace the item first. If we can’t, we offer compensation.
Not covered: items already damaged before the move, the contents of boxes you packed yourself unless the box itself was damaged, and flat-pack furniture that doesn’t go back together exactly as before. We always warn you about this first.
Can you move valuable items?
Yes. If your move is worth more than £20,000, such as art or antiques, we can raise the cover for an extra cost. Tell us when you ask for your quote.
How do you move TVs?
Take the TV off its stand and wrap the screen in bubble wrap before we arrive, or ask us to do it and we’ll include it in your quote. We can take down wall-mounted TVs, quoted in advance. We don’t mount them at the new home.
Do you protect mattresses?
Yes. Every mattress goes in a mattress bag, included in your price.
Services and areas
Do you offer a man and van service?
Yes. Our Short Moves are a man and van service for single items and small moves of up to two hours.
Do you move offices and businesses?
Yes. We move offices and regular business kit for DJs, caterers, art dealers and shops. See Office & Commercial.
Do you pack?
Yes. We bring boxes and tape, and pack part or all of your home. Unpacking is available on request and quoted separately, and we take the empty boxes away to recycle.
Can you take unwanted furniture to charity?
Yes. We’ll drop unwanted items at your preferred charity shop, or pick one near you. Tell us when you ask for your quote.
Are you an eco-friendly removals company?
We work hard at it. We reuse our blankets and mattress bags, recycle boxes, plan routes to cut mileage and take unwanted furniture to charity. Our first electric van joins the team in 2027. See how we move greener.
Which areas do you cover?
All of London. We’re based in Marylebone and also move people across the UK and to Europe, including France, Germany, the Netherlands, Portugal and Spain.
Do you work evenings and weekends?
Yes. We move any time, day or night, seven days a week.
Tell us about your move
Send your details any time. We’ll come back with your tailored quote.